Aide

Aide is a governed agentic AI platform for customer experience.

Checked 4 Oct 2026 Reviewed by Alex Listed since September 2024

At a glance

Starts at from $3,000 /mo Price as published by the vendor, September 2026.

Free tier No

Platforms Zendesk, Front, Gorgias, Shopify (integrations required)

Best for Large CX teams with growing automation needs

Not for Small to medium-sized teams

4.0 out of 5

Scored by Alex after real use

Our verdict

Aide resolves issues end-to-end and surfaces what to automate next. Best for mature CX teams but can be expensive.

✓What it does well

End-to-end resolutionAutomates support with AI agents across your helpdesk and systems of record.

Smooth escalationEnsures customers get support from a human during critical moments to preserve brand equity.

Customer context enginePulls CRM, order, and account data for each conversation, ensuring every response fits the customer.

✕Where it falls short

Limited to Zendesk, Front, or GorgiasCan only integrate with these specific helpdesk platforms, no other systems supported out of the box.

High cost for smaller teamsStarting at $3,000/month on Growth plan, not suitable for small to medium-sized teams.

Custom configurations only with Enterprise tierAdvanced AI configuration and custom integrations are available only in the Enterprise tier.

Key features

Agent Assist ScenariosDeals with customer intents, automates actions based on defined conditions.

Voice of Customer insightsAnalyzes conversations to pinpoint areas for improvement and track trends over time.

Copilot for human agentsProvides context and drafts, helping human agents handle support more efficiently.

Scenario Conditionsfires only when conditions are met

Questions about Aide

What is Aide?

Aide is a governed agentic AI platform for customer experience. Its AI agents resolve support issues end-to-end across the helpdesk and systems of record, pull CRM, order and account data into each conversation, hand customers to a human at critical moments, and surface what to automate next.

How much does Aide cost?

Aide has three plans, all billed annually: Growth at $3,000 per month, Scale at $8,000 per month and Operations at $15,000 per month. Growth includes unlimited seats and standard integrations, while Scale and Operations add onboarding, performance reviews and closer support. There is no free tier.

Which helpdesks does Aide integrate with?

Aide's listed platforms are Zendesk, Front, Gorgias and Shopify, with integrations required. The reviewer notes that it can only integrate with the Zendesk, Front or Gorgias helpdesks, with no other systems supported out of the box.

Is Aide suitable for small support teams?

No. Toolio lists Aide as best for large CX teams with growing automation needs and not for small to medium-sized teams. With the Growth plan starting at $3,000 per month, the reviewer says it can be expensive and suits mature CX teams.

What insights does Aide provide?

Aide's Voice of Customer insights analyze conversations to pinpoint areas for improvement and track trends over time. It also includes a copilot that gives human agents context and drafts, and Agent Assist scenarios that automate actions when defined conditions are met. Toolio scores Aide 4.0 out of 5.