6,622 tools, each one opened, scored and signed by a Toolio reviewer

Crisp

Crisp uses AI to help you handle customer support, but not all features are included in the free tier.

Checked 4 Oct 2026 Reviewed by Alex Listed since September 2024

Screenshot of Crisp

At a glance

Starts at $19 per month Price as published by the vendor, September 2026.
Free tier Yes, limited
Platforms Web, API, Android, iOS
Best for Early-stage companies needing basic customer service tools
Not for Large enterprises with complex CRM needs

4.0 out of 5

Scored by Alex after real use

Our verdict

Crisp is good for small teams who need a simple solution. It falls short when advanced analytics and more than four seats are needed.

✓What it does well

AI-powered supportAutomate common inquiries for your team to focus on complex issues.
Shared inboxCentralize all conversations in one place, improving collaboration among teams.
Customizable chat widgetAdd a chatbot to your website or app with various customization options.

✕Where it falls short

Limited AI features without paid planFree tier only includes basic AI responses, lacks advanced analytics and more than four seats.
No CRM integration for free planCRM features like lead management are not available in the free version.
Higher costs with multiple usersThe paid plans increase rapidly after four seats, making it costlier as your team grows.

Key features

AI Agent appsBuild custom AI workflows using a no-code builder or templates.
Shared inboxManage all incoming messages from various channels in one collaborative space.
Automation toolsCreate internal workflows to speed up team responses and reduce manual work.
Knowledge baseAllow customers to search for answers themselves, reducing the workload on support teams.

Questions about Crisp

What is Crisp used for?

Crisp uses AI to help teams handle customer support. It automates common inquiries, gathers conversations from various channels into a shared inbox, and adds a customizable chat widget to a website or app. Teams can also build AI Agent apps with a no-code builder or templates, set up automations and run a self-service knowledge base.

Is Crisp free?

Crisp has a limited free tier, and paid use starts at $19 per month, according to the price the vendor published in September 2026. The free tier includes only basic AI responses, and lacks advanced analytics, more than four seats and CRM features like lead management.

Does Crisp have a mobile app?

Yes. Crisp runs on Android and iOS as well as on the web, and it also offers an API. Its shared inbox brings messages from various channels into one collaborative space, so a support team can keep track of conversations in one place.

Who is Crisp best for?

Toolio lists early-stage companies needing basic customer service tools as the best fit for Crisp. Large enterprises with complex CRM needs should look elsewhere, and the reviewer notes that paid plans increase rapidly after four seats, making it costlier as a team grows.

How does Toolio rate Crisp?

Alex scored Crisp 4.0 out of 5 after real use, on 4 Oct 2026, calling it good for small teams who need a simple solution. Toolio lists ApiX Drive, Fun Blocks, RAYYAN and Ctrly as alternatives. Crisp has been listed on Toolio since September 2024.

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