Crisp
Crisp uses AI to help you handle customer support, but not all features are included in the free tier.
At a glance
Starts at
$19 per month
Price as published by the vendor, September 2026.
Free tier
Yes, limited
Platforms
Web
Best for
Early-stage companies needing basic customer service tools
Not for
Large enterprises with complex CRM needs
4.0 out of 5
Scored by a Toolio reviewer after real useOur verdict
Crisp is good for small teams who need a simple solution. It falls short when advanced analytics and more than four seats are needed.
✓What it does well
AI-powered supportAutomate common inquiries for your team to focus on complex issues.
Shared inboxCentralize all conversations in one place, improving collaboration among teams.
Customizable chat widgetAdd a chatbot to your website or app with various customization options.
✕Where it falls short
Limited AI features without paid planFree tier only includes basic AI responses, lacks advanced analytics and more than four seats.
No CRM integration for free planCRM features like lead management are not available in the free version.
Higher costs with multiple usersThe paid plans increase rapidly after four seats, making it costlier as your team grows.
Key features
AI Agent appsBuild custom AI workflows using a no-code builder or templates.
Shared inboxManage all incoming messages from various channels in one collaborative space.
Automation toolsCreate internal workflows to speed up team responses and reduce manual work.
Knowledge baseAllow customers to search for answers themselves, reducing the workload on support teams.