6,622 tools, each one opened, scored and signed by a Toolio reviewer

Desku

Unified inbox for chat, email and social support.

Checked 5 Oct 2026 Reviewed by Alex Listed since September 2024

Screenshot of Desku

At a glance

Starts at from $39 per month Includes 6 agents, Eva AI with BYOK and 5 shared inboxes.
Free tier Yes, limited
Platforms Web, iOS, Android, API, WhatsApp
Best for Small businesses & startups
Not for Large enterprises with advanced analytics needs

4.1 out of 5

Scored by Alex after real use

Our verdict

Desku.io unifies customer conversations but lacks advanced analytics features.

✓What it does well

Unified InboxManages chat, email and social messages in one place.
No-code AI ChatbotsEasy to build and deploy without coding skills.
Omnichannel SupportSupports multiple messaging channels including WhatsApp, Facebook and Instagram.

✕Where it falls short

Limited AnalyticsDoes not offer advanced analytics features out of the box.
No Copilot Add-onHigher-tier plans only get access to copilot addon for additional integrations.
Ticket Automation LimitsLimited ticket automation and no unlimited shared inboxes on lower tiers.

Key features

Free TrialOffers a 14-day free trial with limited features.
AI ChatbotsAutomates up to 70% of conversations.
Collaboration ToolsAllows team collaboration on customer queries.
Advanced AnalyticsProvides deeper insights into customer behavior and support performance.

Questions about Desku

What is Desku used for?

Desku is a unified inbox for chat, email and social support, managing customer conversations in one place. It supports channels including WhatsApp, Facebook and Instagram, and lets teams build and deploy AI chatbots without coding. Team members can also collaborate on customer queries.

Is Desku free?

Desku has a limited Free Plan at $0 per month that includes 2 agents, 200 customer profiles and 1 shared inbox. The vendor also offers a 14-day free trial with limited features. Paid plans start with the Growth Plan at $39 per month.

What do Desku's paid plans include?

Desku's Growth Plan costs $39 per month and includes 6 agents, 5,000 customer profiles and Eva AI with BYOK. The Advanced Plan costs $179 per month and adds unlimited shared inboxes, unlimited Eva AI, 2 chat widgets and CSAT visitor journey tracking.

Does Desku have a mobile app?

Yes. Desku runs on iOS and Android as well as on the web, and it also lists API and WhatsApp among its platforms. Toolio lists small businesses and startups as its best fit.

What are the downsides of Desku?

The reviewer says Desku lacks advanced analytics features out of the box, so it is not for large enterprises with advanced analytics needs. Ticket automation is limited, and lower tiers have no unlimited shared inboxes. Alex still scored it 4.1 out of 5 after real use on 5 Oct 2026.

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