Desku
Unified inbox for chat, email and social support.
At a glance
Starts at
from $39 per month
Includes 6 agents, Eva AI with BYOK and 5 shared inboxes.
Free tier
Yes, limited
Platforms
Web, iOS, Android, API, WhatsApp
Best for
Small businesses & startups
Not for
Large enterprises with advanced analytics needs
4.1 out of 5
Scored by Alex after real useOur verdict
Desku.io unifies customer conversations but lacks advanced analytics features.
✓What it does well
Unified InboxManages chat, email and social messages in one place.
No-code AI ChatbotsEasy to build and deploy without coding skills.
Omnichannel SupportSupports multiple messaging channels including WhatsApp, Facebook and Instagram.
✕Where it falls short
Limited AnalyticsDoes not offer advanced analytics features out of the box.
No Copilot Add-onHigher-tier plans only get access to copilot addon for additional integrations.
Ticket Automation LimitsLimited ticket automation and no unlimited shared inboxes on lower tiers.
Key features
Free TrialOffers a 14-day free trial with limited features.
AI ChatbotsAutomates up to 70% of conversations.
Collaboration ToolsAllows team collaboration on customer queries.
Advanced AnalyticsProvides deeper insights into customer behavior and support performance.