Luminous CRM
Broadcast bulk messages to Unlimited Users, but expect WhatsApp's conversation-based pricing to apply.
At a glance
Starts at
Free
Listed as free on the vendor's site.
Free tier
No
Platforms
Web, WhatsApp Business API
Best for
Marketing agencies and brands with multiple campaigns
Not for
Small businesses with limited budget
3.8 out of 5
Scored by a Toolio reviewer after real useOur verdict
Luminous CRM excels at automating mass messaging for businesses on WhatsApp. However, it may be costly due to WhatsApp’s per-conversation charges, especially for frequent users.
✓What it does well
Automated MessagingLuminous CRM allows you to automate bulk promotional offers via WhatsApp chatbots.
Multi-Agent SupportSupport multiple team members for customer support through multi-agent live chat on the same business number.
Real-Time AnalyticsTrack campaign performance with real-time analytics including delivered, read rates and more.
✕Where it falls short
WhatsApp’s Conversation-Based PricingExpect charges for every conversation after the first 24 hours of initiated messaging.
Limited Free Service ConversationsThe basic plan only includes 1000 free service conversations per month, which may be insufficient.
Custom Tags and Attributes Costly for Enterprise UsersEnterprise plans are pricier than necessary just to add more tags and custom attributes.
Key features
CRM IntegrationsConnect with CRMs, eCommerce platforms like Shopify or WooCommerce via APIs.
Multi-Agent Live ChatSupport multiple team members through unified live chat on the same WhatsApp business number.
Broadcast Bulk MessagesSend exciting offers and promo messages to unlimited users without getting your number blocked.
Advanced Campaign BudgetingManage campaign spending more effectively.