PolyAI
PolyAI is an enterprise platform for building and managing voice AI agents.
At a glance
Starts at
from $19 per month
Price as published by the vendor, September 2026.
Free tier
No
Platforms
Web
Best for
Enterprise builders, complex conversations
Not for
Small businesses with limited budgets
3.8 out of 5
Scored by Alex after real useOur verdict
PolyAI excels at handling complex dialogues across various industries but may be overkill for simpler use cases.
✓What it does well
Complex ConversationsProven on fraud, triage, multilingual disputes and more.
Customizable ExperienceMaintains consistent brand voice across channels and languages.
Comprehensive SecurityStandard SOC 2, HIPAA, GDPR compliance with regular audits.
✕Where it falls short
Limited Technical Support OptionsOnly provides a web ticket portal and emergency phone support.
No Free TierRequires paying plans starting from $19 per month for ongoing use.
Proprietary Model OnlyCannot integrate with other platforms or AI models outside their ecosystem.
Key features
Dialog Native RuntimeBoth Poly Agent Builder and ADK share the same dialog-native runtime.
Ongoing Performance ImprovementsIncludes proactive performance improvements with ongoing use of voice agent.
Transparency in PricingTransparent pricing structure that scales based on usage and maintenance costs.
Proactive Performance ImprovementsAutomatically optimizes voice agent performance over time.