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AI Chat

AI-first customer support software | Knowledgebase | AI chatbot

Checked 6 Oct 2026 Reviewed by Alex Listed since September 2024

Screenshot of AI Chat

At a glance

Starts at Free, $0 / month The Free plan costs $0 and covers 50 AI answers a month (October 2026).
Free tier Yes, limited
Platforms Web
Best for Tech-savvy businesses, remote teams
Not for Non-english speaking teams

4.0 out of 5

Scored by Alex after real use

Our verdict

help.center combines a knowledge base, an AI chatbot widget and a shared team inbox, and it answers customer questions from the help articles you import. Support teams that want self-service search and AI answers without building their own bot are the fit. The main drawback is the answer cap: the Free plan covers 50 AI answers a month, and answers beyond a plan limit cost $0.01 each.

✓What it does well

AI-powered searchCustomers get instant answers.
Conversational chat widgetSupports customers in a conversational way.
Manage conversationsHandle customer queries from one inbox.

✕Where it falls short

Language limitationsLimited support for languages beyond English and Spanish.
No live chatDoes not offer real-time customer service.
Extra costs for integrationsCharges $0.01 per answer after the limit is exceeded.

Key features

AI knowledge baseSupports self-service with AI-driven articles.
Custom FAQ pairsImproves accuracy of chatbot answers.
Team managementInvite team members and improve AI responses over time.
Languages beyond English and Spanishsupports multiple languages beyond english and spanish

Questions about AI Chat

What is AI Chat and what does it do?

AI Chat is AI-first customer support software that combines a knowledge base, an AI chatbot widget and a shared team inbox. It answers customer questions from the help articles a team imports, and custom FAQ pairs improve the accuracy of the chatbot's answers. Invited team members can refine the AI's responses over time.

How many AI answers does AI Chat's Free plan include?

AI Chat has a Free plan at $0 that covers 50 AI answers per month. The Business plan costs $19 per seat per month with 500 AI answers, and the Unlimited plan costs $99 per month as a flat price for the whole team, with 2,500 AI answers per month. Answers beyond a plan limit cost $0.01 each.

Will AI Chat work for a support team that doesn't speak English?

Probably not. Support for languages beyond English and Spanish is limited, so non-English speaking teams are the weakest fit. AI Chat works best for tech-savvy businesses and remote teams that want self-service search and AI answers without building their own bot.

What happens when AI Chat's answer limit runs out?

Each extra answer costs $0.01 once a plan's limit is used up. The Free plan covers 50 AI answers a month, Business includes 500 and Unlimited 2,500, so a busy help desk can run up extra charges. AI Chat also has no live chat, so it cannot offer real-time customer service.

What score did AI Chat get in Toolio's review?

It scored 4.0 out of 5. Alex awarded that mark during the 6 Oct 2026 check, crediting AI-powered search that gives customers instant answers, a conversational chat widget and one inbox for every customer query. The answer cap and the lack of live chat hold it back.

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