eBanqo

eBanqo is a unified omnichannel customer engagement platform that brings chatbot, live chat and broadcast messaging into one system. It supports webchat, WhatsApp and Facebook Messenger, among other channels, and its AI chatbots automate responses to reduce the support team's workload. The reviewer notes that setting up a chatbot and a messaging channel takes minutes.

eBanqo starts at $19 per month for the Basic plan, which covers up to 50 conversations a day. The Pro plan costs $49 per month and raises the limit to up to 3,000 conversations a day. Toolio also lists a limited free tier, and the vendor places no limit on the number of support agents on any plan.

The reviewer's main concern is CRM integration, since eBanqo does not offer built-in CRM features. Analytics stay at basic metrics without deeper detail, and options for customizing the mobile app interface are limited. For that reason Toolio lists it as not for businesses that need detailed analytics.

Toolio recommends eBanqo for growing businesses and startups that want their customer chat channels in one place. Alex scored it 4.0 out of 5 after real use, calling it great for unified communication but possibly lacking depth in CRM integration. Businesses that need detailed analytics are better served elsewhere.

Yes, WhatsApp is one of eBanqo's listed platforms alongside the web and an API. The tool also connects webchat and Facebook Messenger, and support queues can be managed from a mobile app. Chatbot, live chat and broadcast messages all run through the same system across these channels.