Lang AI
AI-powered support automation across channels.
At a glance
Starts at
$19 per month
Platform fee plus usage-based pricing for AI agents
Free tier
No
Platforms
Web, WhatsApp
Best for
Customer support teams, sales departments
Not for
Small teams with limited budgets
3.9 out of 5
Scored by a Toolio reviewer after real useOur verdict
Turns conversations into insights for better outcomes but lacks a free tier and is expensive for small businesses.
✓What it does well
Analyzes interactionsConverts conversations into actionable data for teams to improve customer experiences.
Cross-channel supportAutomates responses across chat, voice, email and SMS channels.
Real-time agent assistEmploys AI to give agents instant answers during interactions.
✕Where it falls short
Limited free tierFree plan is limited to 5 users, which might not be enough for large teams.
Expensive for small businessesPricing starts at $39 per month with a platform fee and usage-based costs.
Doesn't offer integration setup assistance out of the boxIntegration process requires some technical know-how, no hands-on setup help provided.
Key features
Auto QAInstantly uncovers trends and performance insights from conversations.
Agent coachingImproves agent skills through AI-driven guidance during calls.
Campaigns managementRuns SMS, voice, WhatsApp, and email campaigns to engage customers proactively.
Integration setup guidanceProvides step-by-step assistance for integration processes.