Risotto
AI-driven support, end-to-end resolution.
At a glance
Starts at
from $1,250 annually
Price as published by the vendor, September 2026.
Free tier
Free trial only
Platforms
Web
Best for
IT teams seeking automation.
Not for
Straightforward support queries
3.8 out of 5
Scored by a Toolio reviewer after real useOur verdict
Risotto offers AI-powered support that automates up to 60% of internal service issues. Ideal for IT and HR departments but lacks simple keyword matching features.
✓What it does well
AI understandingResolves complex requests end-to-end, improving accuracy and reducing escalations.
IntegrationsFully integrates with various tools like Jira, Fresh Service, Zendesk, etc., without extra configuration work.
Automated workflowsAutomates approval processes and ticket lifecycle management for faster resolution times.
✕Where it falls short
Simple keyword matchingDoes not perform well with straightforward, keyword-based support queries.
Department-specific limitationsLimited to cross-department functionality and may require separate configurations for different teams.
High initial setup timeWhile quick to start, implementing full integration requires significant planning and customization.
Key features
Startup PlanAvailable for up to 200 employees at $1,250 annually.
Customizable workflowsAutomates common tasks like password resets and DM-support with customizable workflows.
Dedicated Customer Success Manager (Enterprise)Provides support during onboarding for enterprise plans.
No-code Access ProvisionsAutomatically provision access with simple workflows.