Re:amaze
AI-powered customer service platform.
At a glance
Starts at
$49 per team member per month (Pro Plan)
Plus $0.10 per team member per month billed annually. Includes all features in the Pro plan but excludes custom hosted domain, departments, staff performance reporting, staff shifts and vacation days, customizable staff roles, customer satisfaction ratings, and in-chat video calls.
Free tier
No
Platforms
Web, API
Best for
E-commerce businesses, online teams.
Not for
Small solo entrepreneurs
3.9 out of 5
Scored by a Toolio reviewer after real useOur verdict
Re:amaze streamlines support channels with AI-driven chatbots and live chats. It’s perfect for growing e-commerce teams but might be overkill for small setups.
✓What it does well
Unified inboxConsolidates all support channels into one platform.
Live chat with botsAutomated and customizable live chat options are available.
AI-powered responsesGenerates efficient, personalized AI replies for support tickets.
✕Where it falls short
Limited mobile app accessMobile app lacks advanced features compared to the web interface.
Complex setup requiredSetup and training can be intricate, especially for new users.
Higher cost for full functionalityPro plan includes additional features but comes at a higher price point.
Key features
Shared inboxManages all support channels through one shared inbox.
Live chat and social media integrationSupports live chat, social media, SMS, email, and VoIP calls.
AI automation toolsIncludes AI agents for automated replies and summarization of long conversations.
co-browsingallows real-time support with customer behavior insights