Crisp
Crisp is an AI-powered multichannel messaging platform.
At a glance
Starts at
$9 per month, per workspace
Price as published by the vendor, September 2026.
Free tier
Yes
Platforms
Web, iOS, Android, API, WhatsApp
Best for
Small to medium businesses, customer service teams.
Not for
Technical experts requiring advanced customization
4.1 out of 5
Scored by a Toolio reviewer after real useOur verdict
Crisp excels at centralizing conversations and automating responses. It's great for teams but lacks advanced analytics in its free plan.
✓What it does well
Centralized InboxCentralizes all inbound messages from multiple channels into one inbox.
AI Support AgentIncludes an AI support agent to handle simple inquiries automatically.
Multiple ChannelsSupports chat widgets, WhatsApp, Messenger, and other messaging channels out of the box.
✕Where it falls short
Limited AnalyticsFree plan lacks advanced analytics features needed for detailed performance tracking.
No Card RequiredSome paid plans require a credit card, unlike the free tier which doesn't ask for payment information immediately.
Complex CustomizationAdvanced customizations and integrations may be complex to set up without technical expertise.
Key features
AI Agent AppsBuilds AI workflows using a no-code builder or template library.
Shared InboxCentralizes all inbound messages from different channels into one collaborative inbox.
CRM IntegrationSyncs customer data across multiple platforms for easier management.
Automated WorkflowsCreates automated internal workflows to speed up team responses.